Refund policy

All sales are FINAL. We have a strict NO RETURNS/EXCHANGE policy due to health and safety concerns.

To avoid any delays and for a smoother experience at Nefertiti Heir Collection, please ensure that you have read the description of your item and double check your cart to make any adjustments before finalizing your order. Once your order has been submitted, we cannot change your mailing/billing information. Therefore, it is your responsibility to ensure all the correct information is provided before submitting an order.

We ask that you inspect your goods the moment you receive it. If there is a mistake or a manufacture defect, you must notify us immediately within 24hrs at info@nheircollection.com after receiving your order. We will then work with you to rectify the situation. Our top priority is to provide you with outstanding service.